Shipping policy

SHIPPING POLICY

How much does shipping cost? 

For domestic orders, the shipping cost is $10, or free for orders over $100! Express shipping is available for any order at a cost of $15.

 

When will my order be shipped?

We ship from Monday through to Friday, except for public holidays. All orders will be shipped within one business day.

When will I receive my order?

This can vary depending on where you are based, but you should generally receive your order within 4-6 business days. You will receive a tracking number once your order has been dispatched, so you can easily check to see where your parcel is!

Can I change my order?

If you’ve changed your mind, please email us ASAP with your order number and what you would like to change. We do fulfil orders pretty quickly, so if your order has shipped unfortunately we can’t assist, but if there is still time we will do everything we can to help out.

RETURNS, REFUNDS AND EXCHANGES POLICY

 

Returns
Our policy lasts 30 days. If more than 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Unfortunately, we cannot accept returns on sale items, gift cards, downloadable software products or any product that has been used.

To complete your return, we require a receipt or proof of purchase, or your order number.


Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Please note: We only cover postage for faulty products - we do not cover return shipping for change of mind.

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@thegoldenhourstore.com.au

Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@thegoldenhourstore.com.au and send your item to the below address.

Shipping Refunds
All postage costs associated with exchanges are not refunded by The Golden Hour Store unless the product is deemed faulty.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Please Note
We take no responsibility, nor are we legally responsible for lost or damaged items in transit to you. Once parcels are posted they become the property of the domestic or international shipping company. If your package is delivered to you with visible damage or appears to have been opened/tampered in any way, please ensure that this is noted with the shipping company representative upon delivery.

Please ensure you have correctly entered your delivery address to avoid it being returned to us as undeliverable. Further shipping costs will be incurred to have the package resent to you.