We offer free standard shipping for all orders over $100! Otherwise it's $10, or $15 express.

We currently ship within Australia only. But if you're overseas and interested in making an order or becoming a stockist, send us an email at hello@thegoldenhourstore.com.au and we will see what we can do!

All our manufacturers undergo thorough audits to ensure compliance with social and environmental standards, including Occupational Health and Safety requirements and above-industry wages. As a small business, we produce in small batches, promoting quality and fairness. Our long-term relationships with manufacturers further support these values.

We are committed to sustainability by using eco-friendly materials like recycled cotton for our rugs and OEKO-TEX® certified cotton for our towels. All packaging is 100% home compostable, reducing landfill waste. Additionally, every order supports mangrove projects through One Tree Planted, helping to protect coastal communities and combat climate change. Thank you for making a difference with us!

If you’ve changed your mind, please email us ASAP with your order number and what you would like to change. We do fulfil orders pretty quickly, but if your order hasn't already shipped, we will do everything we can to help out!

Once your order is dispatched you will receive shipping confirmation, along with tracking details for your order. If you have issues or your parcel hasn’t arrived within 14 business days, please reach out to us.

We make every effort to ensure your item is sent out in perfect condition! But if something isn't right, please reach out to us with your order number and a photo of the damage, within 14 days of purchase. Once approved, we will arrange a return label for you to send the product back to us, and offer you either an exchange or refund! See our Returns Policy for more.

We are based in the southern end of Australia’s Gold Coast. We are a 100% Australian owned and operated business and your support means the world to us!